Articles

• Voicemail Message instead of Fax Tone when dialing a Fax number

  Overview GFI FaxMaker Online customers with an active subscription will be unable to receive inbound faxes if their fax number gives a voicemail message rather than the expected fax tone when dialed. ...

• Obtaining fax numbers in your area code for a Trial Account

  Overview This article provides information on what to do when you sign up for a FaxMaker Online trial subscription and are unable to obtain a preferred test fax number for your area code/region when y...

• Error when Assigning an Existing Fax Number to a Different User

  Overview GFI FaxMaker Online allows only one number to be assigned to a user at a time therefore it is necessary to first Unassign the currently assigned user before assigning the same number to anoth...

• Purchased Fax Numbers Missing From Fax Pool

  Overview This article describes what to do when the fax numbers that have been purchased are not visible in your fax pool hence not available for assignment to users.   Information <supportagent> If a...

• How can I get a Toll-free number for a Trial Account?

  Overview This article provides information on what to do when you sign up for a FaxMaker Online trial and require a toll-free fax number for your area code/region assigned to your account.   Informati...

• Deleting Assigned Trial Fax Numbers

  Overview Customers may sometimes wish to delete fax numbers that had been assigned to their account during the trial period.   Information Requests for fax number deletion should be channeled through ...

• Troubleshooting: 'The system wasn't able to add the selected fax to the subscription' Error

  Overview When attempting to add a number to your fax pool, you may encounter an error message stating 'The system wasn't able to add the selected fax to the subscription'. This issue prevents you from...