Overview

When attempting to add a number to your fax pool, you may encounter an error message stating 'The system wasn't able to add the selected fax to the subscription'. This issue prevents you from successfully adding a new fax number to your existing pool.

Solution

1. Clear your browser cache and cookies. This can often resolve minor issues related to browser functionality.
2. Try to add the fax number from a different device. This can help determine if the issue is device-specific.
3. If the issue persists, contact support. Provide them with the number you want to be added to your fax pool. The support team should be able to add it for you.

Summary

In case of encountering the error 'The system wasn't able to add the selected fax to the subscription', clear your browser cache and cookies, and try from a different device. If the problem continues, reach out to the support team with the specific number you want to add to your fax pool.

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Note for support agents:

There is no documentation available about this error, but a lot of tickets were customer faced it. We just add the number from our end (for example #4126936, #4490168, #4323484).

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FAQ

1. What does clearing browser cache and cookies do?
   Clearing browser cache and cookies can resolve minor issues related to browser functionality, as it removes stored data that might be causing the problem.
2. Why should I try from a different device?
   Trying from a different device can help determine if the issue is device-specific or a broader problem.
3. What information should I provide to the support team?
   When contacting the support team, provide them with the specific number you want to add to your fax pool. This will help them address your issue more effectively.