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Articles

  • Unable to Receive Faxes

    Overview This article describes a possible cause and solution when inbound faxes are no longer received on the assigned fax number that has been working before. Depending on whether a fax tone can be ...

  • Inbound Fax and Transmission Reports are Not Delivered to the Users

    Overview Inbound faxes as well as fax transmission reports may sometimes fail to be delivered to the intended users due to external factors on the customer environments such as the presence of local a...

  • Blocking Spam or Junk Faxes

    Overview Customers may sometimes raise enquiries on how to block unwanted incoming fax numbers or spam faxes. This article provides important information on handling unwanted/junk faxes and provides a...

  • Retrieving faxes sent before a Receiving Email was Configured

    Overview GFI FaxMaker Online customers who do not set up a receiving email have no way of retrieving the faxes sent before the receiving email was configured. This article provides a workaround to ret...

  • Viewing Incoming Fax from the Administrator Portal

    Overview This article provides information for FaxMaker Online users looking to view incoming (inbound) faxes from the Administrator console.   Information The GFI FaxMaker Online Activity Log provide...

  • Connecting FaxMaker Online to Allscripts EHR

    Overview This article provides some important configuration requirements to be checked when inbound faxes sent through FaxMaker Online are not being received in the Allscripts EHR system.   Solution T...

  • Resubmitting Faxes in FaxMaker Online

    Overview GFI FaxMaker Online users experiencing problems in receiving inbound fax may open a support ticket for assistance in resending/resubmitting missed faxes. This article provides a solution to r...

  • Delayed Inbound Faxes

    Overview FaxMaker Online customers may sometimes experience slow or delayed delivery for their inbound faxes, as determined by the time indicated on the fax notification compared to the time the actua...

  • Inbound Faxes with Missing or Incomplete Pages

    Overview FaxMaker Online users receiving inbound fax can sometimes experience unpredictable/erratic behavior in how inbound faxes are received which can be reported as: Faxes with blank pages or garbl...

  • Assigned Number Not Returning a Fax Tone and Unable to Receive Faxes

    Overview FaxMaker Online users may sometimes be unable to receive inbound faxes through their assigned fax number that was known to be working before. Calling the fax number gives a normal ring tone r...