Articles

FaxMaker Online Section

• Email Security Protocols Used With FaxMaker Online

  This article provides information on the security protocols used when faxing via email using FaxMaker Online. FaxMaker Online attempts to establish TLS encryption on the initial handshake of every ema...

• Exporting Licenses From Gfi Accounts Portal Doesn't Provide Backup of My Faxmaker Online Portal Settings

  Overview This article provides information about the specifics of FaxMaker Online and the Accounts Portal being two completely separate systems with unique characteristics.   System Comparison Account...

• Port Forwarding in GFI FaxMaker Online

  Overview This article addresses the possibility of performing a port forwarding in GFI FaxMaker Online.    Environment GFI FaxMaker Online   Information GFI FaxMaker Online does not perform port forwa...

• The Number of Outbound Faxes in Top Countries Widget Is Higher Than the Number of Sent Faxes

  Overview The Top Countries widget in the dashboard visualizes the total number of outbound fax calls for each country which appears always higher than the number of faxes sent. Information The total n...

• Locating the GFI Faxmaker Online Client Tool

  Overview This article provides details on where to locate the GFI Faxmaker Online Client Tool within the installation folder. Information The GFI FaxMaker Online Client tool is present as an executabl...

• Locating the NFR Installs

  Overview This article indicates where the partner does find NFR (Not For Resale) installs. Information The partner normally contacts sales for the software, but if we have the customer on the line we ...

• Viewing Faxes (Up/Down Icons), Accessed from the 'Failed' Filter Goes Through All the Items in the 'Outbound Faxes'

  Overview When the failed faxes are accessed from the 'Failed Faxes' filter, a specific fax is tapped and then other faxes are viewed through the 'Up' / 'Down' icons, the user will view all the faxes w...

• The List Is Not Updated When Sending a Fax and Remains as Loading

  Overview Sometimes its noticed that when attaching a document from 3rd party application such as GDrive, and sending a fax, the outbound fax list is not updated/refreshed and remains blank and shows L...

• Prefix No Longer Required for North American Calls

  Overview All calls to the US or Canada required the inclusion of the Country Code, “1” in addition to the 10-digit local number. With FaxMaker Online, starting Nov 21st, 2015, the prefix is no longer ...

• Long Attachment File Name Exceeds the Attachment Place Holder "Box"

  Overview It was noticed that when having a long attachment file name the file name will continue out of the attachment place holder box. How to Reproduce Send a fax with an attachment having a long fi...