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Articles

  • Logging in to the FaxMaker Online Portal

    Overview This article provides important information on the different categories of FaxMaker Online users as well as which users are allowed to access the GFI FaxMaker Online Administrator Portal and ...

  • Locating the Username for GFI FaxMaker Online

    Overview A valid username and a valid password are required to log in successfully into the GFI FaxMaker Online App. This article provides details of where to find the username for GFI FaxMaker Online...

  • Login Credential Requirements for GFI FaxMaker Online

    Overview This article provides the specific limits for the username and password to use with the GFI FaxMaker Online credentials. Information GFI FaxMaker Online credentials will accept the following ...

  • Resetting the Password Through the Mobile App

    Overview This article provides the details of the self-service process of how you can reset your password through the GFI FaxMaker Online App (Android and iPhone).  Environment GFI FaxMaker Online App...

  • Administrator Account Password Recovery Procedure

    Overview GFI FaxMaker Online Administrator users can reset their passwords through the Forgot password link on the Administrator Portal landing page and following the reset instructions sent to the us...

  • "Username does not exist" message when trying to log in to FaxMaker Online

    Overview A customer may open a support request to find out the reason they are unable to log in to the FaxMaker Online Administrator portal and instead get an error message stating that the Username d...

  • Renewing your FaxMaker Online Subscription

    Overview This article provides important information on how to renew your FaxMaker Online subscription.   Information GFI FaxMaker Online accounts associated with expired subscriptions cannot log in t...

  • Password Complexity Requirements for FaxMaker Online Portal

    Overview This article outlines the expected password complexity requirements for customers signing up to start using FaxMaker Online.   Information The first step (see Step 1) when signing up for a ne...

  • Accessing Fax History for Expired Trial Accounts

    Overview A customer may open a support request asking for access to an expired trial account in order to retrieve their fax history. This article provides information on how expired accounts are handl...

  • FaxMaker Online System Requirements

    Overview This article provides the system requirements for administrators and users to access the GFI FaxMaker Online service.   Information FaxMaker Online is a managed service that depends on reliab...