Requests for Customer Service Record (CSR)

Overview

This article provides useful information to FaxMaker Online customers who may contact support requesting a copy of their Customer Service Record (CSR), usually with a view to porting their fax numbers away from FaxMaker Online.

Information

A CSR is a document provided by telecom service providers who are also known as carriers. This document lists all of the telephone numbers and services that belong to a customer who desires to move their business to or away from a given provider. A Customer Service Record is a requirement for number porting between traditional telcos, which involves moving phone numbers from a customer's current telecom service provider to a different provider.

Customers who request for a copy of their Customer Service Record believing that the CSR is needed to port away their numbers should be aware that in FaxMaker Online, fax numbers are used in a cloud-based fax telephony environment and do not have a traditional telco account hence no CSR.

<supportagent>

In certain situations, no porting documents or CSR may be available for a number, but the gaining carrier insists that we provide something resembling a CSR.  In this situation, we may contact Concord for assistance in providing this information.

To view any porting documents that may be available for a given number, please see: Locating Fax Number Porting Documentation

</supportagent>

None of the current FaxMaker Online carriers require a bill or CSR in order to port out, therefore the new provider can simply submit the necessary Letter of Authorization to request the port away from FaxMaker Online.

Back to top