This article provides clarification for customers who are changing their internet service providers and wondering what impact this can have on their FaxMaker Online service and whether any changes are required to ensure uninterrupted service.
FaxMaker Online is a managed service that depends on reliable internet connectivity to transmit and receive faxes. Customers can change their internet service providers at will without any impact on the ability to send or receive faxes as long as users have uninterrupted internet connectivity, regardless of who the provider is.
Note: Changing the phone carrier can however result in the phone number being ported away from FaxMaker Online in certain scenarios. See Porting Existing Fax Numbers to FaxMaker Online for more information on what to do in case changing your phone carrier results in interrupted service.