Customers who receive inbound faxes through Inbound Web Services API to third-party systems (e.g. Allscripts EHR) may sometimes inquire whether it is possible to have both receiving methods enabled at the same time i.e. having the same fax delivered through Email and at the same time also delivered to the third-party system.
As outlined in Receiving Faxes from FaxMaker Online, received faxes are forwarded to the user via Email by default. Third-party applications can also be configured to download emails directly from the GFI FaxMaker Online servers via API.
It is not possible to have both receiving options enabled at the same time. You can either set it to Inbound Web Service so the third-party system can download the fax via API or send it to your Email, but not both.
This is because User Fax receiving settings configuration is a drop-down that ensures only one of the two possible options can be selected as shown below:
See How to Change the User Faxing Settings for more information on changing the Fax receiving settings.