This article will discuss the steps to take if multiple renewal notices are unexpectedly received in quick succession
In the past there have been rare instances of renewal notice emails being sent to customers when they are not near their limits and have not passed any thresholds (25%, 50%, 75%). Additionally customers may also notice that faxes are unable to be sent or received. This is generally caused by a back end database issue causing conflict with determining whether the account is authorized to be sending faxes. If you experience this issue request the support agent escalate this to the server team for review.