This article provides useful information to FaxMaker Online customers who may contact support requesting a copy of their Customer Service Record (CSR), usually with a view to porting their fax numbers away from FaxMaker Online.
A CSR is a document provided by telecom service providers who are also known as carriers. This document lists all of the telephone numbers and services that belong to a customer who desires to move their business to or away from a given provider. A Customer Service Record is a requirement for number porting between traditional telcos, which involves moving phone numbers from a customer's current telecom service provider to a different provider.
Customers who request for a copy of their Customer Service Record believing that the CSR is needed to port away their numbers should be aware that in FaxMaker Online, fax numbers are used in a cloud-based fax telephony environment and do not have a traditional telco account hence no CSR.
None of the current FAxMaker Online carriers require a bill or CSR in order to port out therefore the new provider can simply submit the necessary Letter of Authorization to request the port away from FaxMaker Online.