Overview
This article describes how to monitor your subscription information including your account balance and provided information on what happens to unutilized credit when a subscription expires.
Information
In order to view your subscription details, you need to access the GFI FaxMaker Online Administrator Portal, click on 
and select Subscription as shown below:
This will bring up the Subscription Status dialog which summarizes your subscription information.
Refer to the tables below for an explanation of the subscription status information which depends on your current type of subscription. The above screenshot shows subscription details for a customer with an annual subscription.
Annual subscription
| Subscription data | Description |
|---|---|
| Last Subscription | Type of subscription plan purchased. |
| Start Date | Date when the annual subscription was activated. |
| Expiry Date | Date when the annual subscription expires and when service renewal is due. |
| Starting Balance | The initial balance paid when purchasing the subscription. |
| Current Balance | The remaining amount of unused account credit that can be utilized. |
| Pages Sent / Received | The total number of fax pages that were sent or received since the last payment. |
| Total Fax Numbers | Total number of fax numbers available. |
To change your annual plan click one of the following options provided at the bottom of the Subscription Status dialog:
- Renew/Modify my plan: click to change the type of annual plan or to renew your current plan.
- Switch to Monthly plan: change your current plan from annual to a monthly subscription.
Monthly subscription
| Subscription data | Description |
|---|---|
| Last Subscription | Type of subscription plan purchased. |
| Last Payment | Date when the last payment was made. |
| Next Payment | Date when the next payment will be made. |
| Current Balance | The remaining amount of unused account credit that can be utilized before overage charges apply. |
| Pages Sent / Received | The total number of fax pages that were sent or received since the last payment. |
| Total Fax Numbers | Total number of fax numbers available. |
| Over subscription amount | Indicates whether you have exceeded your monthly subscription allowance, resulting in overage charges. |
| Overage amount | The overage total. Overage charges apply when the monthly subscription plan's balance reaches zero before the date of the next payment and additional faxes are sent or received. |
To change the type of subscription plan to a different monthly plan or to an annual plan, click on Change Subscription. Choose your new subscription plan and proceed to purchase your new plan.
- If your current subscription expires while having unutilized credit, the credit will be carried over and added to your new balance after purchasing a new bundle.
- When modifying your current bundle to a new bundle, if changing to a monthly subscription, Contact GFI Sales for a quote. If changing to the annual subscription, reach out to a reseller for a quote as described in Renewing your FaxMaker Online Subscription.