How can we increase the Maximum Email Size Supported by FaxMaker Online? – GFI FaxMaker Online Support

Overview

This article provides the answer to a common inquiry on the possibility to increase the maximum email size supported by FaxMaker Online in order to send faxes that are larger than 20MB.

Information

According to Attachments Types Supported by GFI FaxMaker Online, the total size of the email including any attachments must not exceed 20MB.

FaxMaker Online works by converting each attached file into a fax file before the converted fax pages can be transmitted to the recipient. The limitation to convert and transmit a maximum of 20 Megabytes (20MB) is implemented on the backend and is not configurable therefore the total file size of all attachments and the email content cannot exceed this threshold. Note, however, that certain mail servers may have an even lower email size limit in which case only send faxes that do not exceed this mail server limit.

Note: The Coverpage is the first page of a fax that automatically precedes the fax content and its size together with the email size must not exceed 20MB. For instance, if the email size is 16MB and the Coverpage size is 5MB, then the total size of the fax is greater than the 20MB threshold and delivery will fail. Customers constrained by this limit can consider using 3rd party file compression tools to keep their email size within the allowed limit or exclude the Coverpage entirely if this helps in keeping the email size within the allowed size limit.

See Sending Faxes From Your Email Using FaxMaker Online for some additional considerations to be aware of when sending faxes from your email.

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