This article provides a possible cause and the recommended resolution steps to restore services when GFI FaxMaker Online users report not receiving faxes while at the same time administrator users being unable to log in to the Administrator Portal.
GFI FaxMaker Online users will experience not receiving faxes coupled with the inability to log in to the Administrator Portal when their subscription expires.
Users linked to an expired subscription will not be able to send and receive faxes, and the account administrators will also not be able to log in to the Administrator Portal.
The account administrator usually receives email notifications about the current subscription status at different intervals and when the subscription is about to expire. It is recommended that the renewal is processed before the subscription expires because upon expiration, the account is removed from the portal and all associated users are subsequently unable to send and receive faxes or log in to the Administrator portal.
Follow these steps to restore services when this scenario occurs and you wish to continue using FaxMaker Online with your existing fax number:
- Set up a trial account using your email address
- Contact your reseller to purchase a subscription
- Once the subscription is purchased, request your reseller to add your fax number to your account
- If you have any difficulty with the purchase, renewal, or have a sales query contact GFI Sales for assistance.
Confirm that the administrator user is able to log in to the FaxMaker Online Administrator Portal and normal users can send and receive faxes through email.