FaxMaker Online Error String Explanations

• Exceeded ECM Retransmit indicates that the call was answered by a fax device and connected using ECM.
• Due to poor line quality or a poor connection for that specific call attempt, the transmission of the fax required an excessive amount of data to be retransmitted to the receiving device to get an acknowledgment of the successful reception of the fax.
• The call was aborted to allow a retry or new attempt to get a better connection and to ensure that the call duration did not provide excessive overtime charges.

• Fast Busy indicates that there was no available path to the attempted fax number.
• This usually indicates that the destination is currently overloaded, or that there is an outage with the specific number or in the area attempted such as that due to a fiber cut.
• This can also be caused by severe weather conditions in the area of the destination.
• In most cases, Fast Busy conditions are temporary. Please verify that the fax number you are trying to reach is valid and if so, please try again later.

General Error indicates that another uncommon error not listed above has occurred, failing to transmit your fax.

1. Please retry the fax job or recipient again.
2. If you get the same error again submit a support ticket for further assistance and investigation.

Invalid Attachment indicates that the attachment is not one of the file types listed below. The document should be converted into a supported format and resubmitted.

• .TIF/ .TIFF (Tagged Image File Format)
• .TXT (Plain Text)
• .RTF (Rich Text Format)
• .DOC/ .DOCX (Microsoft Word Windows v.97, 2000, XP, 2003, 2007, 2010)
• .XLS/ .XLSX (Microsoft Excel Windows v.97, 2000, XP, 2003, 2007, 2010)
• .PPT/ .PPTX (Microsoft PowerPoint Windows v.97, 2000, XP, 2003, 2007, 2010)
• .PDF (Adobe Portable Document Format)
• .HTML (Hypertext Markup Language)
• .JPG, .VSD (Visio and JPEG)
• .GIF (Graphics Interchange Format)
• .PNG (Portable Network Graphic)

Invalid Fax Number indicates a problem with the destination fax number.

1. You must address the email-to-fax request with the full fax number, including the area code, that you wish to fax with no spaces or punctuation.
2. Please correct the fax number and try again.

• Negotiation Failed indicates that a fax device answered the call. However, during the initial training phase of the call, either the communication between the fax transmitter and the receiving fax device failed or the two devices could not agree on the parameters to be used for the call.
• This often indicates a phone line quality issue and may occur at the beginning of the fax transmission or during the fax transmission between pages on a multi‐page fax. 

• No Answer indicates that the line was not picked up (answered) by a fax machine or the person before timing out.
• The timeout is sufficient to ensure at a minimum of 5 ‐ 8 standard rings, which is actually 55 seconds.

• No Attachment indicates that there was no document attached to the email-to-fax request.
• You must attach the document you wish to fax in an accepted format.
  

  • You may only attach the following file types:

    • Plain text (.TXT)
    • Tagged Image Format (.TIF)
    • Hypertext Markup Language (.HTML)
    • Adobe Portable Document Format (.PDF)
    • Rich Text Format (.RTF)
    • Microsoft Word (.DOC, .DOCX)
    • PowerPoint (.PPT, .PPTX)
    • Excel (.XLS, .XLSX)
    • Visio (.VSD)
    • JPEG (.JPG)
    • Graphics Interchange Format (.GIF)

• Not a Fax Machine indicates that a fax device has failed to answer the call. Accurately, fax tones or the fax signal from a remote machine has not been detected.
• This may occur for a number of reasons including (but not limited to) the following:
  • A wrong number.
  • A machine not configured to automatically answer.
  • A device that has stopped answering because it is out of paper or has a paper jam.

• Sit‐Tone indicates that the call was intercepted by the particular situation information tones followed by an operator message.
• Examples include the following:
  
  

  • The number you have dialed is disconnected or is no longer in service. Please check the listing and try your call again.

  • The number you have dialed has been changed…the new number is…XXX‐XXX‐XXXX.

  • All circuits are currently busy, please try your call again later.

• Operator Msg indicates the same issue; however, the special situation information tones were not detected. 

• Transmission Failed indicates that the receiving fax machine has answered and connected, but the fax was not able to be fully and successfully transmitted.
• This can be caused by line quality issues, fax device issues, and the sharing of a phone line with other devices such as credit card processing terminals.
• Temporary conditions such as severe weather conditions in the destination area can also cause transmission failures.

• Unauthorized Sending Address indicates that the email address from which the email-to-fax request was sent is not registered with FaxMaker Online.
• The origin email address must be added as a valid sender as described in Adding Users in the FaxMaker Online Portal.