This article provides the specific limits for the username and password to use with the GFI FaxMaker Online credentials.
GFI FaxMaker Online credentials will accept the following limits:
- UserName - 25 characters maximum limit.
- Password - 10 characters maximum limit.
If the customer is having difficulty logging in, especially after a password change, have them verify the character length of the credentials that they are using. If these lengths are greater than the maximum limit, have them try typing in the first set of characters up to the limit. For example, if the UserName is 29 characters, have them put in only the first 25. Same with the password; if it is 14 characters, have them put in the first 10 only. It is possible that when they entered credentials longer than the limit, it was truncated within the database.
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