The Notification Settings configuration screen enables an administrator to configure the conditions when GFI FaxMaker Online sends email notifications to users.
This article provides useful tips if the transmission notification email is not received back after sending an outbound fax.
Check the following settings if a particular user is not receiving email notification reports after sending faxes:
- Log on to the FaxMaker Online Portal as an administrator.
Note: Administrators linked to accounts with expired subscriptions cannot log in to the FaxMaker Online portal as such accounts are deleted after the subscription expires. Refer to Restoring or Reactivating a Deleted Account for instructions on how to set up a new subscription before proceeding with the subsequent steps.
- From the Settings > Users screen locate the user who is not receiving notification emails, click next to the user, and then select Edit User.
From the Notifications tab, configure the following options:
Option Description Email to Fax Initial Notification (Success) Send an email notification when an email is successfully processed for fax transmission. Email to Fax Initial Notification (Failure) Send an email notification when GFI FaxMaker Online fails to process an email for fax transmission. Email to Fax Delivery Notification (Success) Send an email notification when a fax is successfully delivered to its intended recipients. Email to Fax Delivery Notification (Failure) Send an email notification when GFI FaxMaker Online fails to deliver a fax to its intended recipients.
Click Save to apply the changes. The notification settings should appear as shown below:
- After the notifications are enabled for the user, inform them to check their Spam/Junk folder for emails for the FaxMaker Online notifications. Additionally, (if applicable) verify that the firewall or spam filter is not blocking emails from
- Finally, whitelist the following IP addresses which are used by FaxMaker Online SMTP servers: