Overview

There are occasions when a Memory or Kernel dump might be necessary. This article provides the instructions on how to complete these tasks.

Information

1. Click Start, go to Run, type sysdm.cpl in the field and press Enter
   
   
2. Click on the Advanced tab
   
   
3. Click Settings under the Startup and Recovery area
   
   
4. Under the Write debugging information area, make sure Complete memory dump (or Kernel Dump) is selected
   
   
5. Note the dump file location
   
   
6. Reproduce the crash
   
   
7. Restart the machine and navigate to  the dump file location
   
   
8. Zip the dump file, rename file to your ticket number, and FTP the file to GFI (Instructions below).

FTP Server Details

• ftp.gfisoftware.com
• Login: gfi
• Pass: gfi911cust

To access the FTP Server

1. Open the FTP in a Windows Explorer Window (not IE).
   
   
2. Click on the File drop-down menu and select Login As...
   
   
3. Enter the credentials above and copy the zip into the blank page.

Note:

• By default, Complete memory dump is disabled. You can enable the option if your computer has more than 2 GB of physical RAM.
• If you want to enable the Complete memory dump option, manually set the CrashDumpEnabled registry entry to 0x1 under the following registry subkey and restart Windows.
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl