User Unable to Send Outbound Fax

Overview

This article describes the possible cause and the solution when a specific user is unable to send outbound faxes and instead receives an error notification containing the following error codes:

Error Class: 209715206
Error Code: 3250
Error Extra: 13468, 13461

Solution

The above error occurring for a specific user while other users are able to send outbound faxes without a problem suggests the affected user is not entering the fax number properly in the expected format.

As recommended in Specifying fax recipients, the fax number must always include the international dial symbol "+", as well as the country and area codes even when sending faxes locally.

The expected format is : faxnumber@gfifax.com where faxnumber is replaced with the full recipient’s fax number as described above e.g. +441273123456@gfifax.com.

See Sending Faxes From Your Email Using FaxMaker Online for some additional considerations to be aware of when sending faxes from your email.

Testing

Confirm that the user can successfully send a test fax from their email client while using the correct format.

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